Overrides and Adjustments
Programs define the standard pay rules. Overrides and adjustments (under Driver Pay, managers only) are how you handle the exceptions.
Overrides
An override replaces a rule's rate for a specific customer or driver, within an effective-dated window:
Customer override — "loads delivered to this customer pay differently." Beats everything except a manual adjustment.
Driver override — "this driver's rate for this rule differs from their program."
The full precedence chain, highest first:
Manual adjustment
Customer override
Driver override
Program policy
Company default
Override windows for the same driver or rule can't overlap, and each window's end date must be after its start — the system enforces both.
Adjustments
An adjustment is a one-off add or deduct on a driver's pay for a date — detention, safety meeting, shop time, night differential, a correction, whatever the situation calls for — chosen from a fixed category list. Adjustments appear as their own rows in the Payroll queue and are marked paid alongside deliveries.
Two things create adjustments automatically:
Editing pay on an invoice — if someone changes a driver-pay amount directly on a freight bill, the difference is captured as a manual adjustment instead of overwriting the calculation.
Guarantee top-ups — applying a driver's daily or period guarantee creates the top-up as an adjustment.
Recurring adjustments
A recurring adjustment applies automatically on a schedule — for example a weekly phone stipend or a recurring deduction. DashFuel materializes it into individual pay adjustments each day, so it shows up in payroll like any other line.